Conditions, reservations & additional provisions
When booking, arrival and departure times will be discussed. Please respect these times because of the daily care requirements of all our guests.
A booking becomes final after payment of a deposit of 50% of the total amount. This amount is not refundable in the event of cancellation by the owner.
In case of cancellation of the booked period, the deposit is not refundable.
If a cat or dog is collected at an earlier date, the full amount for the agreed period will be charged.
In the period from 18 december to January 6th, we only accept reservations for a minimum period of 5 days.
We provide good quality food for your dog and/or cat at an attractive price. We also advise which type is best suited for your pet. You can come during our opening hours.
If you are not able to bring or take your cat or dog, we can offer transport. For this service, we have a rate of € 0.75 per kilometer and an hour rate of € 15.
Our bus is equipped with a number of separate cages through which we can transport your pet safe.
NR. AUTORISATION DU TRANSPORTEUR 24 0216
Should your pet(s) be collected on departure by someone other than the owner, notice must be given on the day of arrival together with details of identity of the person who will collect.
If a pet has life threatening health problems e.g. risk of cardiac arrest, we must be informed in advance. We cannot accept responsibility for the consequences of chronic illness. All costs of a veterinary intervention (if necessary) will be completely at charge of the owner without any responsability for the hotel.
In case of a sudden death of an animal, the hotel will order a dissection by an independent expert, completely at charge of the owner.
The hotel cannot held responsable for accidents outside the kennel, caused by a dog who escapes. The owner of a dog deserter has to inform the hotel about this quality at the arrival.